Business Analyst (Seasonal) – IROC Product Engagement Team

Ondaro is with you for what comes next.

Ready to elevate your work experience? At Ondaro, you get to collaborate with incredibly talented people – designers, engineers, technologists, and industry thought leaders – who are all connected by a singular focus on solving business challenges that stand in the way of organizational change and progress. Along the way, we balance culture and business, resulting in a company that is committed to making the lives of our employees a little better and more fun each day through iteration and innovation. 

Ondaro invites you to bring your authentic, courageous, empathetic, and customer-obsessed self to be part of our experienced team delivering awesomeness for our customers and employees.

Ondaro is looking for a seasonal Business Analyst to be an integral member of a high-performing team responsible for supporting the IROC Enterprise and its user community in a fast-paced, change positive, environment. 

What you’ll be doing: 

IROC Enterprise Help Desk: 

• Utilize the integrated ticketing system to track all Help Desk tickets through resolution.
• Provide actionable insights by identifying issues, researching solutions, and guiding customers through corrective steps and/or elevating issues to the development team.
• Create a positive customer experience.
• Capture team best practices, processes and procedures as well as documenting activity in numerous different systems and knowledge base articles.
• Will be On Call during nights, weekends and holidays.
• Work schedule may include weekend days.

IROC Product Engagement Team: 

• Utilize feedback to sustain and enhance IROC Enterprise capabilities.
• Participate in testing and documenting test results and work with development teams to fix problems.
• Gain knowledge of the ServiceNow platform and contribute to enhancing IROC Enterprise capabilities.
• Attend and contribute to meetings with the Product Engagement team, IROC Development Team, ICLIP Development Team, Client, and others as needed and/or combinations of all of these.
• Travel to onsite meetings as designated by the Client and/or Ondaro. 

What you’ll bring to the table:

• Ability to qualify for a U.S. Federal Government Moderate Risk Position via background check (this is Mandatory) 
• Minimum 3 years IROC experience in the dispatch/expanded environment. 
• Ability to work remotely. 
• Capability to deliver as a multifaceted team member as well while working independently. 
• Demonstrate emotional intelligence through responsible decision making. 
• Ability to clearly communicate needs and issues to best serve the client and the project team. 
• Ability to communicate (verbal and written) in a clear and concise manner. 
• Ability to be an active listener. 
• Ability to work effectively in an environment with many competing and high priority demands, often navigating ambiguity. 
• Adaptability for constant change and a hunger to consume new information and ideas. 
• Analytical and creative problem-solving skills. 
• Experience with programs such as VIPR, HEMS, IQCS, IQS, CFQMS, IRWIN, FAMAuth, eAuth/Login.gov, Remedy, etc. are a plus. 
• Wildland Fire field experience is a plus. 
• Dispatching experience for a Wildland Fire Agency is a plus. 
• Excellent written and verbal communication skills. 
• Ability to serve in an on-call capacity (including nights, weekends and holidays). 

Perks? Oh, yes.

Ondaro’s success is based on our most valuable asset – our people. We offer a robust benefits package designed with your needs in mind. We are passionate about investing in our people. As lifelong learners, we support your continued education and career development through paid training, including ServiceNow certifications. We build in training dollars and hours into our annual plan for each and every employee so you have the time and resources available to stretch yourself.

We value diversity at our company. Ondaro is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

To learn more about Ondaro LLC please visit our website and check out our podcast series. Also be sure to follow us on LinkedIn and YouTube!

Ondaro (“Ondaro LLC”) collects and uses your personal information, including sensitive personal information, for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance/the business purposes listed in the chart HERE. We are committed to properly handling the personal information collected or processed in connection with your employment relationship with us. We will not sell the personal information, including any sensitive personal information, we collect about our employees or applicants for employment or share it with third parties for cross-context behavioral advertising.

Note: Base salary range is $70,000 base plus bonus/commission.. This range represents the expected compensation for this position. Actual salaries will vary and may be above or below the range when taking into account the wide range of factors that are considered in making compensation decisions, including but not limited to location; skill sets; experience and training; licensure and certifications; and other business and organizational needs. Compensation decisions are dependent on the facts and circumstances of each case. The range listed is just one component of the total compensation package for employees.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.